Politique de confidentialité
Last updated: November 6, 2025
Captily “we”, “us” and “our” operates this website and store, including all related information, content, features, tools, products, and services to provide you, the customer, with a secure and personalized shopping experience.
Captily is powered by Shopify, which enables us to offer these Services to you. This Privacy Policy describes how we collect, use, and share your personal information when you visit, use, or make a purchase from our website, or otherwise interact with us.
By using or accessing any of our Services, you acknowledge that you have read and understood this Privacy Policy.
1. Personal Information We Collect
When we say “personal information,” we mean information that can identify you or be reasonably linked to you. We may collect the following categories of information:
Contact details: name, email address, billing/shipping address, and phone number.
Payment information: payment card details, transaction information, and payment confirmation.
Account information: username, password, and preferences (if you create an account).
Order details: items viewed, added to cart, purchased, or returned.
Communications: messages and inquiries you send to our support team.
Device and usage data: IP address, browser type, operating system, device identifiers, and browsing behaviour on our store.
2. How We Collect Your Information
We collect information in the following ways:
Directly from you when you create an account, place an order, or contact us.
Automatically when you browse our store (via cookies and similar technologies).
From service providers such as Shopify, payment processors, and shipping partners.
3. How We Use Your Information
We use your personal information to:
Process and fulfill your orders.
Communicate with you about your purchases or account.
Provide customer support and handle returns or refunds.
Improve our website and personalize your shopping experience.
Send marketing emails or promotional offers (only with your consent).
Detect and prevent fraud or unauthorized transactions.
Comply with legal obligations.
4. Sharing of Personal Information
We may share your information in limited circumstances:
With Shopify, which hosts our online store and processes data to provide secure Services.
With service providers (e.g., payment gateways, delivery companies, marketing partners) to perform functions on our behalf.
When required by law, to comply with legal processes or protect our rights.
In the event of a business transaction, such as a merger or acquisition.
Shopify also collects and processes information on our behalf. To learn more about how Shopify uses your data, visit: Shopify Privacy Policy
5. Cookies and Tracking
We use cookies and similar technologies to enhance your experience, analyze traffic, and show relevant ads. You can manage cookie preferences in your browser settings.
6. Security and Retention
We use reasonable security measures to protect your personal information, but please note that no system is completely secure.
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes.
7. Your Rights
Depending on your location, you may have rights to:
Access or request a copy of the personal information we hold about you.
Request correction or deletion of your personal data.
Withdraw consent to marketing communications.
To exercise any of these rights, contact us at contact@captily.com.
If you’re located in the EEA or UK, you also have the right to object to processing or file a complaint with your local data protection authority.
8. International Data Transfers
As we use Shopify and other global service providers, your data may be transferred to and processed in countries outside your own. We ensure such transfers comply with applicable data protection laws.
9. Children’s Privacy
Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from minors.
10. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for legal, regulatory, or operational reasons.
The updated version will be posted here with a revised “Last updated” date.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, you can contact us at:
Captily
Email: contact@captily.com
Website: www.captily.com